Do you print height by width (H x W) or width by height (W x H)?
BoosterSigns always measures height by width (H x W) in inches. When you select a size on the website, height is always the first dimension, not width. Make sure it matches with your file size. If your proof appears sideways, please rotate your original file and re-upload it.
What type of Clip Art images or files can I upload to your Online Designer Tool?
You can upload EPS, AI, JPG, TIF, BMP, GIF, SVG and PNG files into our Online Designer as clip art. Vector based images such as EPS, AI or SVG work best because they can be blown up with no loss in quality. Raster based images (JPG, BMP and PNG) on the other hand must be 300 dpi at actual size. If your logo is going to be 2 square feet on the finished product, then the Raster Image must be 300 dpi at that size. That can be a really big file! If you can’t get your hands on the vector based image, email us and we’ll give you the FTP instructions to load your file into Online Designer. But it will save everyone a lot of time if you can upload all images in the SVG format.
What about Print-Ready Files that do not require the Online Designer tool?
If your banner or sign is already designed, proofed and ready to print, just email your print ready file and we will load it into your account. If the file is larger than 20 MB, contact us at the same address and we’ll provide you with FTP instructions. On the FTP server, we can accept many industry standard file types that are not accepted by the Online Designer, including PDF and PSD. But trust us, PDFs are the best.
What size and resolution should my Print-Ready files be?
Vector files, such as EPS, PDF or AI files are ideal for image quality. Raster files such as JPG and other types may be submitted as well. We recommend creating them at full canvas size (for example 18” x 24” for an 18” x 24” sign) and with a resolution of 300 dpi. A Raster file at actual size can be pretty large, try to send vector files. Low resolution files may be placed on hold, delaying the production of your order. If the file is larger than 20 MB, please contact us for FTP instructions.
What if the file that I have is not high enough quality for printing?
The Online Designer Tool on our website provides you the ability to create text and clip art based signs that will print clearly. Make sure to add them straight to your shopping cart or order from your account. Saving the image to your computer and re-uploading it will create a low resolution file. If you upload a low-rez file as clip art (from the web for instance), it is not print quality and will look horrible in print. For that reason we recommend that you only upload vector based images and we prefer SVG. For more specific file needs, contact customer service and we can quote you an estimate on getting your files in shape.
How do I obtain high resolution files?
If your desired image is generic (such as clip art) you may have luck finding something by doing an image search online. We also offer an extensive clip art selection on our website that may work for you. If your image is a company or corporate logo, we have many corporate logos in our clip art library, check there first. If we don’t have your logo, you may search the web for Vector Based Images or contact the graphic designer that created the logo for you. They would have the high resolution or vector files you would need for print, so you can check there first.
What is bleed and how should I set up my bleed and crop marks?
Bleed is a 1" area around each edge of your design that should not contain any important graphic elements as we cannot guarantee that elements in that area will always be printed, or they may be covered by hems and grommets. So stay away from the edges with images and text. If your uploading Print Ready Files, please DO NOT include crop marks in your files.
CMYK, RBG or Pantone in Print-Ready files?
All files should be converted to RGB before uploading.
Do you offer color matching?
We do not offer exact color matching. Depending on whether your job is screen or digitally printed, we will do our best to match your spot or color value. Please remember that not all monitors reflect the same color values and slight differences are bound to occur. However, the printed sign should be very similar to the file submitted. If you have a color concerns please contact us.
Do you review my file before printing?
We do review all submitted files to ensure that they are acceptable quality for printing. If they are not, you will be notified either by email or phone call, that your order has been placed on hold. We are unable to review for intent, spelling, or correctness of information. Please make sure that the information on the sign is correct before purchasing. By submitting your order you have digitally approved your proof.
How do I edit my sign once the order has been placed?
Changes may be made to a sign only before they are approved and paid for. In the event you wish to change your image after submitting your order, contact us. There may be a chance we can pull it if it hasn’t gone into production. Such requests can only be done by e-mail and special charges may apply.
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