What is your turnaround time?
We typically ship your order in two business days. You should receive your order in 4-7 business days from the day you ordered. Please contact customer service should you require expedited production and shipping.
I am not flexible on whether a job is printed via screen printing or digital printing. How do I specify which process should be used for each item in my cart?
Our system will assign your job to either be digitally or screen printed based on the quantity, number of colors, and other factors. If your job must be digitally printed or must be screen printed, please contact us before placing your order.
What kind of product guarantees do you provide?
We guarantee our products to be free from manufacturing defects, and that they will be good for 90 days from the time of delivery. We do not guarantee or warrant that our products are fit for any particular purpose.
Why can’t I place my order over the phone?
We post our 800 number on the website but reaching us by telephone can be difficult due to the volume of calls we receive. If you would like us to call you when available, send us your name and number.
Why can’t I discuss the details of our order over the phone?
• It is very difficult to "explain" a design and even harder for us to envision the picture you have in your mind -
a picture is worth 1,000 words. Verbal conversations give us little written documentation - it is very hard to decipher notes or remember all the things we discussed during a phone conversation. A written email allows us to copy/paste and clearly review all that you requested.
• We've invested a great deal of time and money to provide the tools on our website to assist you in creating your design and ordering our products online. If you find that these tools do not work for you, please feel free to type your message into an email and we promise to answer it quickly. We try very hard to answer simple questions in one hour or less and simple design issues 2-3 hours. Complex design issues and very involved custom quotes can take 24-48 hours to be answered. We often spend evenings and weekends answering inquiries. But if you really need to speak to us, call us at 888-252-0042.
Is my personal information safe?
Our site has an SSL certificate and all of our transactions are processed by PayPal Merchant Services. We never see your credit card information. Any contact information you provide us will be held in strict confidence. Names, e-mail addresses and other information is never sold or released to 3rd parties. Your personal data will only be used in processing your request for our product.
Terms Of Sale
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